Repair Terms & Conditions
Please read the following Repair terms and conditions carefully before proceeding with our service.
Last updated: 8 February 2026
Warranty Policy
Devices submitted to Mobile Doc for repair will be provided with a 6-12 months warranty from the date of service completion:
- •6 months warranty for aftermarket repair parts
- •12 months warranty for OEM parts and original parts replacement
In addition to the rights and remedies that you have under the Australian Consumer Law or any other applicable law, Mobile Doc provides the following warranty against defects.
Warranty claims are subject to approval by our technicians. If unsatisfied with the resolution, please email us at info@mobiledocaustralia.com.au or by clicking HERE for our online contact form.
Warranty Exclusions
The warranty does not cover and is voided if evidence of the following is visible:
- •Physical and water damage whether it is accidental, intentional, or general wear and tear.
- •After Apple device repairs, it may show the notification “Unknown Part” or “Display/battery could not be verified” embedded in the device.
- •Servicing of the device by a third party not associated with Mobile Doc.
- •Any issues not associated with the original intent of service that were unable to be diagnosed by Mobile Doc e.g. Software problems, hardware problems, motherboard issues and liquid damage.
- •Any loss of data occurring because of the repair. Customers are advised to back up all data prior to repair.
- •Repairs that have been conducted with customers' parts purchased from a source other than Mobile Doc.
Waterproofing Notice
Please note in the process of opening a device, the original waterproofing feature may no longer function, and Mobile Doc does not warrant for waterproofing and cannot be held responsible for any liquid damage due to broken seal.
Assessment Fee
Please note a $59 non-refundable assessment fee applies to all undertaken repair duties. This fee is deducted from the total of the repair cost if the quote is approved.
The $59 assessment fee will be deducted from monies paid for any approved refund or BER (beyond economical repair) device.
Device Collection
If the device is not collected within 90 days of completion, the device will be disposed of or recycled in accordance with the uncollected goods legislation.
Refund Policy
If a refund is approved, any parts installed by Mobile Doc remains property of Mobile Doc and must be returned for a refund to be processed.
Have Questions?
If you have any questions about our terms and conditions, please contact us.
Contact UsBy using our services, you agree to these terms and conditions. Mobile Doc reserves the right to modify these terms at any time without prior notice.